Experience and Expertise in Telephone Triage

Brian Zack, MD, FAAP, Co-Medical Director

Dr. Zack is a primary care pediatrician at UH Rainbow Pediatricenter of Greater Cleveland, co-medical director for the UH Rainbow Advice Center and medical director of telehealth for University Hospitals. Additionally, Dr. Zack serves as associate chief medical officer for UH Ahuja Medical Center, system medical director for digital health, and the regional medical director for Rainbow Primary Care Institute. Dr. Zack is an assistant clinical professor at Case Western Reserve University School of Medicine and is board-certified in pediatrics.

Born in Los Angeles, Dr. Zack attended medical school at The George Washington University in Washington, D.C. and completed internship and residency at UH Rainbow Babies & Children’s Hospital. He is a member of the American Academy of Pediatrics (AAP) and is an executive committee member for the AAP Society for Telehealth Care.

As a system leader in digital health, Dr. Zack led the development of the UH On Demand Virtual Care Program, which has seen over 8,000 visits since launching in December 2021. He is also co-director of RainbowECHO, a program that educates pediatric providers on behavioral and mental health topics using a tele-mentoring virtual learning community.

Eva Johnson, MD, FAAP, Co-Medical Director

Dr. Johnson is a pediatrician in the Division of General Academic Pediatrics at UH Rainbow Babies & Children’s Hospitals who serves as co-medical director of the UH Rainbow Advice Center, regional medical director of UH Rainbow Primary Care Institute and medical director of UH Rainbow Pediatric Practice. She is an assistant professor at Case Western Reserve University School of Medicine and is board-certified in pediatrics.

Dr. Johnson is a Cleveland native. She earned her medical degree from Case Western Reserve University and completed her residency at UH Rainbow Babies & Children’s Hospital. Her special interests include nutrition, pediatric mental health, and health equity and her current research involves black fathers’ access to healthcare. Dr. Johnson is a member of the American Academy of Pediatrics and will be presenting at their national conference on the use of telemedicine in mental healthcare.

During her tenure as medical director of the pediatric residency teaching practice, Dr. Johnson worked closely with the UH Rainbow Advice Center to optimize daytime and overnight telephone triage for the practice. During the COVID-19 pandemic, she developed a program to engage patients with asthma, anxiety, depression and ADHD for telehealth visits to ensure that these higher risk patients stayed connected to care. As co-director of RainbowECHO, Dr. Johnson helps educate pediatric providers on behavioral and mental health topics using a tele-mentoring virtual learning community.

Rebecca Gardner, Manager

Rebecca provides leadership to the 30 triage nurses who support the UH Rainbow Advice Center. Additionally, she is responsible for the comprehensive quality assurance program that ensures the center’s nurses are trained in the most current telephone triage protocols. Ms. Gardner has been with the UH Rainbow Advice Center for six years.

Danielle ElGhazal, Supervisor

Danielle is responsible for the oversight of the UH Rainbow Advice Center’s medical answering service and customer service programs. She has been with the UH Rainbow Advice Center for nine years.