Contact Us

At University Hospitals, we are committed to providing the answers you need to better manage your health.

Make an Appointment

To schedule an appointment please call us at 1-866-UH4-CARE (1-866-844-2273).

If you have a potentially life-threatening emergency call 9-1-1.

Customer Service

The UH Customer Service Department is available to help you with any questions regarding billing, balances or insurance coverage. Please call 216-844-8299, Monday – Friday: 8 a.m. – 5:30 p.m.

Billing Inquiries / Pay My Bill

Easily and securely pay your bill online or via our secure phone system 24/7 (800-859-5906), or ask a question regarding your Hospital bill or University Hospitals Medical Group physician bill. You can also learn more and request an application online for the HCAP assistance program.

Financial Counselors

Our Financial Counselors are available to help you with any questions you have regarding specialized service estimate, insurance eligibility and financial assistance. Please call 1-866-771-7266, Monday – Friday: 8 a.m. – 4:30 p.m.

Medical Records

To request a copy of your medical records, please visit our Medical Records section for instructions and to download the authorization form.

UH MyChart

For issues and questions related to UH MyChart, contact our MyChart Patient Support Line 24/7 at 216-286-8960. You can also fill out our online contact form.

Patient Satisfaction

For issues such as communication, policies and procedures, quality of care, patient safety, lost items, and general information about the hospital and community, contact the Patient Advocacy office.

Employment and Careers

Visit our Career Center to search our jobs and to learn more about our available opportunities. To contact the Human Resource department, please call 216-767-8900 or send an email.

Volunteering at UH

To learn more about the volunteer opportunities at UH and to begin the application process, please visit our Volunteer Services section.

Media Inquiries

If you need assistance or would like to talk to a member of the media relations staff, please visit our Media News Room.

Update Mailing Address / Email Address

If you need to update your mailing or email address with University Hospitals, please fill out our Address Update Form.

Mailing List/Unsubscribe

If you no longer wish to receive emails and/or publications from University Hospitals, please fill out our Unsubscribe Form.