Resources for Patients & Visitors at UH Lake West Medical Center
At University Hospitals Lake West Medical Center, we do everything we can to make your stay as pleasant and comfortable as possible. We take pride in our warm and caring service, while providing you with the latest in medical procedures and technology.
Getting Here
UH Lake West Medical Center is conveniently located in Willoughby, Ohio with easy access from I-90 and I-271.
440-953-9600
36000 Euclid Ave.
Willoughby, OH 44094
Parking
Convenient, free hospital parking is available at both the main hospital campus and the adjacent physician pavilion. Handicapped parking spaces are available and clearly marked at all entrances.
Valet parking is available at the main entrance for $5. Please see signage at the valet desk for more details on hours and entrance locations.
Patient Services
The safety, privacy and comfort of our patients is our priority. All patient rooms are single-occupancy and come equipped with in-room telephones, cable television service and free WiFi.
We provide a variety of resources to help our patients navigate their hospital visit:
- Your hospital stay: Room amenities, patient advocacy, meals, going home and more.
- Billing, insurance and medical records: Pricing information, accepted insurance and request records.
- Pay Your Bill
- Personal health record: View your electronic medical record, lab results and request an appointment. A fully electronic, secure medical record systems for increased accuracy and privacy.
- Language interpretation services: Access 24/7 translation services in more than 180 languages, including sign language.
Visitor Services
Our goal is to ensure that family and friends visiting patients have access to the information and services they need to make their visit enjoyable, with as little stress as possible. Visitor policies are the same at all UH medical centers and are outlined here.
For questions specific to UH Lake West Medical Center, call patient information at 440-953-9600 for assistance.
Meals for Visitors
Visitors at UH Lake West Medical Center can order guest meals for a small fee, which they can enjoy with their loved ones in their room. Visitors can order in-room meals through our Patient Room Service Program by dialing ext. 36336 from the in-room phone.
The UH Lake West Café is open until 2 p.m. each day, serving a variety of hot/cold meals and to-go snacks and foods. The Micro Mart and vending machines are available 24 hours a day, 7 days a week.
Patient Discharge Time
Your loved one’s care team will help keep you informed about discharge plans, including the expected discharge time. Most patients will be discharged before noon on the last day of their stay, although additional testing or test results could extend their stay. Many patients being discharged will need a family member or friend to drive them home. If you are picking up a patient and can’t arrive when your loved one is being discharged, the patient may wait in our discharge lounge.
Additional Resources for Visitors
Smoking Policy
For the health and safety of our patients and staff, UH Lake West Medical Center is a smoke-free campus. Visitors, patients and staff are asked to refrain from smoking in any area of the hospital or hospital grounds.
UH Health Talks
UH is bringing our health experts to you through a series of virtual health talks. The virtual seminars include a presentation by physicians who are experts in their field, followed by a Q&A session.
Wheelchair Assistance
Wheelchairs are available at all entrances to UH Lake West Medical Center.
Make an Appointment
Make an appointment with a medical professional at UH Lake West Medical Center.