Other Amenities at UH Lake West Medical Center
Ensuring guests have what they need during their stay is one way we work to provide a less stressful hospital experience. With this goal in mind, we offer the following amenities.
Onsite Dining Options
The UH Lake West café is open until 2 p.m. each day, serving a variety of hot/cold meals and to-go snacks and foods. The Micro Mart and vending machines are available 24 hours a day, 7 days a week.
Visitors at UH Lake West Medical Center can order guest meals for a small fee, which they can enjoy with their loved ones in their room. Visitors can order in-room meals through our Patient Room Service Program by dialing ext. 36336 from the in-room phone.
Valet Parking
Valet parking is available at the main entrance for $5. Please see signage at the valet desk for more details on hours and entrance locations.
Free Wi-Fi
UH Lake West Medical Center offers free wireless high-speed internet for patients and visitors. To connect, please follow these steps:
- Turn on your WiFi-enabled device: smartphone, tablet or laptop.
- Connect to the wireless network UH_Guest.
- Launch the web browser and go to the website www.UHhospitals.org.
- Read the user agreement and click Accept.
- If you do not see a UH welcome page, you may need to configure the SSID or network name to UH_Guest.
Wellness Walk
Experience the UH TriPoint Wellness Walk, a scenic 1.5-mile trail that winds through our beautiful 45-acre campus. Designed to enhance your physical and mental well-being, this path offers exercise stations, meditation areas and more, making it perfect for a leisurely stroll or a refreshing workout.
Gift Shop
The UH Lake West gift shop is located on the first floor of the medical center. The shop sells a variety of unique gifts for all ages and tastes, as well as candy and snacks, greeting cards, flowers and personal care items. The gift shop is staffed by volunteers so the hours will vary.
Please note:
We welcome flower deliveries to all patients except those in the Intensive Care Unit (ICU), where only artificial flowers are permitted. Please check with the patient’s caregiver before bringing gifts of food or beverages as some patients must follow special diets. In the ICU, please check with the caregiver before bringing any gifts for patients.
Because of latex allergies, we do not permit latex balloons. Mylar balloons are acceptable to send or bring to patients.
Family Chapel
The chapel, located on the first floor of UH Lake West Medical Center, offers a quiet, peaceful space for family members and visitors. We invite people of all faiths to visit the chapel for prayer and quiet reflection.
Service Animals
Service animals are permitted in areas of the hospital system that are unrestricted to inpatients, outpatients or visitors provided that the animal does not pose a direct threat or a fundamental alteration in the operations of that area. However, animals are not permitted in certain areas, such as operating rooms, immunosuppressed patient care areas and rooms of patients on additional infection control precautions. Patients or visitors with service animals assume responsibility for the care, feeding and sanitary needs of their animal. For more information about UH’s service animal policy, ask your care team or the nurse manager on your floor.
Lost and Found
If you find an item that doesn’t belong to you or an item is missing, please visit the main lobby reception desk and ask the attendant to contact Protective Services for you.
Mail Services
Mail should be addressed as follows:
Patient Name
Room number
UH Lake West Medical Center
36000 Euclid Ave.
Willoughby, OH 44094
Our staff will forward any mail we receive after a patient has been discharged to the individual’s home address via the United States Postal Service.