Our Goal Is Your Safe & Comfortable Hospital Stay
From the time our patients are admitted until they are discharged, we do everything possible to ensure their stay with us is safe and comfortable.
Room Amenities
All patient rooms include the following services at no extra charge:
- Television Service. Your in-room television offers free basic cable TV service which includes movies, sports, news, many popular cable networks and local programming. The TV remote allows you to adjust the volume, change channels and turn the TV on and off from your bed.
- Telephone Service. Patients have complimentary in-room telephone service with unlimited local calls. Your in-room telephone includes a volume control on the handset.
- To call outside the hospital:
- For local calls outside of the hospital, dial “9” followed by the number
- For long-distance calls, Dial 0 and the operator will assist you. You will be asked if you want to call collect, charge to your home phone or use a prepaid calling card. If you have questions, please ask your nurse. (There is a charge for making long-distance calls.)
- For calls within the hospital:
- Dial the last five digits of the number
- To call outside the hospital:
Cell phones may be used throughout the hospital. Please respect the privacy of others.
- High-Speed Wireless Internet. UH Lake West Medical Center is pleased to provide free wireless high-speed Internet access for our patients and guests. To connect, please follow these steps:
- Turn on the laptop or other Wi-Fi device with wireless enabled
- Connect to the wireless network “UH_Guest”
- Launch the Web browser and go to the website www.UHhospitals.org
- Some users may need to configure the SSID or network name to “UH_Guest.”
If additional assistance is needed, please notify your nurse.
For technical support, please call 1-888-304-9131. (Dial 0 and the operator will assist you with this call.)
Patient Meals
During your stay, you will select your meals from our patient room service program. Please inform the nutrition services representative if you have any food allergies when you place your order. Gluten-free meals are also available.
Your meal selections will be reviewed to ensure they follow any diet restrictions ordered by your doctor and delivered to your room within 45 minutes. If you need assistance in setting up your bedside table, opening containers or dining, ask the nutrition services assistant who delivers your meal.
Room service is available from 7 a.m. – 6 p.m. To place your order, dial extension 36336 from your room telephone. Meals can also be ordered in advance – just tell the room service operator when you would like your food delivered.
Families are also welcome to bring favorite foods from home, which may be stored in a refrigerator on your floor. Please remember to check first with your nurse about dietary restrictions. Always label the food with the patient’s name and date.
Patient Discharge Time
Your care team will help keep you informed about discharge plans, including the expected discharge time. Most patients will be discharged before noon on the last day of their stay, although additional testing or test results could extend their stay. Many patients being discharged will need a family member or friend to drive them home.
Patient Advocacy Program
If at any time you have questions or concerns about any aspect of your stay with us, please bring them to the attention of your nurse or any caregiver. If your nurse or the caregiver has not fully addressed your questions or concerns to your satisfaction, please contact patient advocacy at 440-922-6294.
Electronic Medical Record
Our electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.
Patient Privacy
At UH Lake West Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.
Additional Resources for Patients at UH Lake West Medical Center
Make an Appointment
Make an appointment with a medical professional at UH Lake West Medical Center.