University Hospitals E-Visit
University Hospitals providers treat a number of common medical conditions virtually through email to get you feeling better fast.
Start an E-VisitStep 1:
Complete Questionnaire
It will take 5 to 15 minutes to answer a series of questions about how you’re feeling, and the symptoms you’re experiencing. You may be asked to provide photos of areas of concern, such as a rash.
Step 2:
Provider Reviews
A UH provider will review your questionnaire responses and create a treatment plan. Please note that if you cannot be treated for your E-Visit, you will not be charged.
Step 3:
Treatment Plan
You’ll be notified when the results are available within 24 hours.
UH E-Visits should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.
Affordable, Convenient Option for Care
UH E-Visits are $40 per visit. You may choose to bill your insurance (you may be asked to pay a copay) or you can choose not to use insurance and pay for this visit up front. Some insurances will apply a E-visits to your deductible or cover part of the service.
Conditions We Treat With E-Visits
UH E-Visit is ideal for treating conditions that require care but do not need in-person procedures or testing. Conditions that can be treated through this option include:
- Pinkeye
- Sinus infection
- Rash
- Urinary tract infection (females 18 - 64 years old)
FAQs about UH E-Visits
Get answers to common questions about UH E-Visits.
- What are the hours for UH E-Visit?
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Patients can submit a case to UH E-visit anytime, day or night. Providers will reply between 7 a.m. and 11 p.m. – but always within 24 hours.
- Does insurance cover UH E-Visit?
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The cost for UH E-visit is $40. UH E-Visit can be submitted through insurance, but it is up to your personal carrier and plan to determine coverage.
- Can you access UH E-Visit from anywhere?
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Patients can access UH E-Visit from anywhere convenient to them – home, school or work. Due to licensing requirements, you must be physically located within the state of Ohio at the time of service to use UH E-Visit.
- Will my primary care provider be notified of this visit?
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We use electronic medical records, so your UH provider will be able see the record of this visit and coordinate referrals with University Hospitals specialists if you need further care.
- Can I do a UH E-Visit visit with my child?
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This service is available for pediatric patients ages 2 years and older. Accompanied child's visit must be submitted by a parent or legal guardian.
- How quickly can I hear back from a provider?
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Please allow up to 24 hours for a response, but most patients will hear back within a few hours.
- Is UH E-Visit a safe and secure platform?
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Yes, UH has ensured that this technology is safe and secure at our highest standards.
- What if I want virtual care for a minor illness not treatable with E-Visit?
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If you need care for a minor illness that's not available through E-Visit, you can video visit with a UH provider in minutes using UH On Demand Virtual Care.
Questions about Your E-Visit?
If you are having technical difficulties during your visit, please call UH MyChart Patient Support at 216-286-8960. You have up to 7 days after your visit to submit any questions through a message on your University Hospitals MyChart account.
Looking for Additional Care Options?
At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.