On-Demand Care For You – How You Need It
At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between. Making the best healthcare decisions for your family starts with knowing where to go.
Find which University Hospitals On-Demand care option will work best for your need.
Below is a list of common symptoms treated.
- Pink eye
- Sinus infection
- Rash
- Urinary tract infection (females 18 - 64 years old)
- Allergies
- Coughs, colds and flu
- Ear pain1
- Headaches
- Nausea, vomiting or diarrhea
- Pinkeye
- Rashes and skin conditions
- Sinus pain
- Sore throat1
- Urinary tract infection1
1 Please note that children experiencing ear pain, sore throat or UTI symptoms must be treated in person. Contact your UH Rainbow pediatrician or visit a UH Urgent Care.
Below is a list of common symptoms treated.
- Allergies, except severe reactions
- Bee stings and insect bites
- Broken bones and fractures
- Coughs, colds and sore throats
- COVID-19 exposure
- Cuts that may require stitches
- Dehydration
- Ear pain
- Fever and flu-like symptoms
- Joint pain, dislocation or injury
- Migraine
- Minor burns
- Pink eye, eye redness, discharge or itchiness
- Poison ivy
- Skin irritation or rash without fever
- Sports injury (excluding concussion)
- Work-related injuries (non-emergent)
- Urinary tract infection (UTI)
Below is a list of common symptoms treated.
- Broken bones and fractures
- Joint pain, dislocation or injury
- Sports injury (excluding concussion)
- Sprains, strains and deep bruises
- Tendon and ligament injuries
7 days a week
Patients can submit a case to UH E-visit anytime, day or night. Providers will reply between 7 a.m. and 11 p.m. – but always within 24 hours.
7 days a week
7 days a week
7 days a week
Please allow up to 24 hours for a response, but most patients will hear back within a few hours.
Children 2 years old and older can receive care from home. A parent or legal guardian must complete and submit the E-Visit for children under 18. Please note, there are several symptoms that require a video visit or in-person care. In these cases, you will not be charged for your child’s E-Visit and will be recommended to contact a pediatrician.
Parents must be present for children under 18. Some restrictions apply.
Insurance: Billed at contracted rate with your insurance company
Insurance: Billed at contracted rate with your insurance company
Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.
Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.
On-demand care is not meant to replace in-person visits with your primary care provider. Consider these options when you have a medical condition that is not a life-threatening emergency, and your PCP is unavailable. Our care teams use electronic medical records to communicate with your UH provider, and coordinate referrals with University Hospitals specialists if you need further care.
Looking For Additional Care Options?
Primary Care
In-person and video visits for preventive care, sick visits and the management of chronic conditions. Appointments required.
Pediatric Care
In-person visit with your child's pediatrician. Same-day sick visits available; appointments are required.
Emergency Room
Call 9-1-1 if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding
Use this chart to save you time, avoid unnecessary costs and ensure that you receive the best possible care in every situation.
