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On-Demand Care For You – How You Need It

At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between. Making the best healthcare decisions for your family starts with knowing where to go.

Compare Choices

Find which University Hospitals On-Demand care option will work best for your need.

E-Visit
On Demand Virtual Care
Urgent Care
Ortho Injury Care

Features

E-Visit

Online questionnaire with emailed treatment plan

On Demand Virtual Care

On-demand video visit for minor illness

Urgent Care

Virtual or walk-in care for minor health concerns

Ortho Injury Care

Urgent care for orthopedic injuries

Treatment
Mild to moderate illness and skin issues

Below is a list of common symptoms treated.

  • Pink eye
  • Sinus infection
  • Rash
  • Urinary tract infection (females 18 - 64 years old)
Mild to moderate illness and skin issues

 

  • Allergies
  • Coughs, colds and flu
  • Ear pain1
  • Headaches
  • Nausea, vomiting or diarrhea
  • Pinkeye
  • Rashes and skin conditions
  • Sinus pain
  • Sore throat1
  • Urinary tract infection1

Please note that children experiencing ear pain, sore throat or UTI symptoms must be treated in person. Contact your UH Rainbow pediatrician or visit a UH Urgent Care.

Mild to moderate illness and minor injury

Below is a list of common symptoms treated.

  • Allergies, except severe reactions
  • Bee stings and insect bites
  • Broken bones and fractures
  • Coughs, colds and sore throats
  • COVID-19 exposure
  • Cuts that may require stitches
  • Dehydration
  • Ear pain
  • Fever and flu-like symptoms
  • Joint pain, dislocation or injury
  • Migraine
  • Minor burns
  • Pink eye, eye redness, discharge or itchiness
  • Poison ivy
  • Skin irritation or rash without fever
  • Sports injury (excluding concussion)
  • Work-related injuries (non-emergent)
  • Urinary tract infection (UTI)
Mild to moderate illness and minor injury

Below is a list of common symptoms treated.

  • Broken bones and fractures
  • Joint pain, dislocation or injury
  • Sports injury (excluding concussion)
  • Sprains, strains and deep bruises
  • Tendon and ligament injuries
Availability
Anytime
7 days a week

Patients can submit a case to UH E-visit anytime, day or night. Providers will reply between 7 a.m. and 11 p.m. – but always within 24 hours.

7 a.m. - 11 p.m. EST
7 days a week
Hours vary by location
7 days a week
Hours vary by location
7 days a week
Care team
UH provider
UH provider
UH provider
UH Orthopedic specialists
Type of Visit
Online questionnaire
Live video visit
Virtual or in person
In person
Approximate Wait Time
Treatment plan typically within a few hours

Please allow up to 24 hours for a response, but most patients will hear back within a few hours.

Most visits seen within 15 minutes
Varies
Varies by location
Age Requirement
Ages 2 years old and up 

Children 2 years old and older can receive care from home. A parent or legal guardian must complete and submit the E-Visit for children under 18. Please note, there are several symptoms that require a video visit or in-person care. In these cases, you will not be charged for your child’s E-Visit and will be recommended to contact a pediatrician.

Ages 1 year old and up

Parents must be present for children under 18. Some restrictions apply.

All ages
All ages
To Access Service
Be physically located within the State of Ohio at the time of visit
Be physically located within the State of Ohio at the time of visit
Walk in or Book Ahead
Walk into a location
Cost
Self-Pay: $40

Insurance: Billed at contracted rate with your insurance company
Self-Pay: $65

Insurance: Billed at contracted rate with your insurance company
Varies by Insurance

Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.

Varies by Insurance

Insurance is not required to receive treatment; however, we accept all major medical plans. Co-pays, deductibles and items not covered by insurance are paid at the time of your visit.

COVID-19 Protocol
Evaluation and order for testing if necessary
Evaluation and order for testing if necessary
Evaluation and on-site testing
Not available
On-site Lab and Imaging Services
Not available
Not available
Available
Available
Prescriptions, if clinically necessary
Prescription sent to pharmacy of choice
Prescription sent to pharmacy of choice
On-site med dispensing or prescription sent to pharmacy
Prescription sent to pharmacy of choice
Results
Results available in UH MyChart
Available in UH medical record
Contact location for details
Available in UH medical record
 
 

On-demand care is not meant to replace in-person visits with your primary care provider. Consider these options when you have a medical condition that is not a life-threatening emergency, and your PCP is unavailable. Our care teams use electronic medical records to communicate with your UH provider, and coordinate referrals with University Hospitals specialists if you need further care.

Looking For Additional Care Options?

Primary Care

In-person and video visits for preventive care, sick visits and the management of chronic conditions. Appointments required.

Pediatric Care

In-person visit with your child's pediatrician. Same-day sick visits available; appointments are required.

Emergency Room

Call 9-1-1 if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding

Use this chart to save you time, avoid unnecessary costs and ensure that you receive the best possible care in every situation.

A chart depicting what UH care option may best suit your needs ranging from on demand video care for minor illness or injury to emergency rooms for severe illness and injury

Know Your Choices For Care

The Emergency Room Often Is Not the Right Place to Go

What You Need to Know About Virtual Care

Urgent Care, Orthopedic Injury Clinic or ER: Where to Go for Care