Our Goal Is Your Safe & Comfortable Hospital Stay

Room Amenities

Each private patient room includes the following services at no extra charge:

• Skylight TV Service. Our Skylight interactive television system is a free service that allows you to watch cable television and movies on demand, play games and access the Internet, all on the television in your room. The system also provides important patient health education and information about the hospital. Use the Skylight remote control attached to your bed to navigate the system. For instructions and a channel directory, please refer to the guide on your nightstand. To access the Internet, ask your nurse for a wireless keyboard.
• High-Speed Wireless Internet. UH Samaritan Medical Center is pleased to provide free wireless high-speed Internet access for our patients and guests. To connect, please follow these steps:
  • Turn on the laptop or other Wi-Fi device with wireless enabled
  • Connect to the wireless network “UH_Guest”
  • Launch the Web browser and go to the website www.UHhospitals.org
  • Some users may need to configure the SSID or network name to “UH_Guest.”
    If additional assistance is needed, please notify your nurse.
• In-Room Telephone Service. Patients have complimentary in-room telephone service with unlimited local calls. Your in-room telephone includes a volume control on the handset.
  • For local calls outside of the hospital, dial “9” followed by the number
  • For long-distance calls, dial “0” and the operator will assist you. You will be asked if you want to call collect, charge to your home phone or use a prepaid calling card. If you have questions, please ask your nurse. (There is a charge for making long-distance calls.)
  • For calls within the hospital, dial the dial the four-digit extension
  • Cell phones may be used throughout the hospital. Please respect the privacy and dignity of others.

Your Inpatient Care

Inpatients and observation patients at Samaritan Hospital are seen by a hospitalist – a board-certified physician who is onsite at the hospital 24 hours a day, seven days a week. The hospitalist works closely with your family physician to coordinate your treatment plan. You will be released to your family physician’s care upon discharge. If you do not have a family physician, hospital staff will facilitate follow-up care and assist you in scheduling follow-up appointments if needed.

Meds to Beds Program

The Meds to Beds program at UH Samaritan Medical Center offers patients the convenience of having their prescription medications filled and delivered to their bedside before they leave the hospital. A pharmacist delivers the medication, so you also will receive medication counseling at the same time you receive your medicine.

Most insurance plans are accepted. Prescriptions can be paid with credit or debit cards.

This is an optional service of convenience that can ease the transition from hospital to home. If you are interested in the Meds to Beds service, please notify your nurse.

Meds to Beds Service Hours

Monday through Friday: First pickup is at 8 a.m.; last pickup is at 4 p.m.

Saturday and Sunday: First pickup is at 9 a.m.; last pickup is at 3 p.m.

In addition to the Meds to Beds program, UH Samaritan Medical Center Retail Pharmacy is open daily to provide prescription services to the public. Bring in your prescriptions or contact us at 419-289-9636.

Patient Meals

During your inpatient stay, you will select your meals from a room service menu that has been prepared according to your physician’s orders. Room service is available from 7 a.m. – 7 p.m. Please call ext. 3076 during these hours to place your meal or snack order. Breakfast is served at 8 a.m., lunch at noon and dinner at 5 p.m. An optional snack is served at 8 p.m. If you would like to speak to a dietitian, please call ext. 2541.

Kosher and gluten-free menus are available too – just ask your nurse or Nutrition Services assistant.

Patient Advocacy Program

The patient advocate is yet another resource for patients and families, to help navigate the complex issues that can arise with hospitalization. The patient advocate is available to assist with ethics questions, financial/insurance issues and to advocate for the patient in the event of a grievance.

For general complaints or compliments, please contact the Patient Advocate Office at 419-207-2650. For billing concerns, contact Patient Financial Services at 419-207-7878.

Electronic Medical Record

Our new electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.

Patient Privacy

At UH Samaritan Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.

Additional Resources for Patients at UH Samaritan Medical Center

• Your Care Team
• Emmi Health Education Programs
• Patient Safety and Security
• Speak Up Program
• Classes and Events
• Patient Rights & Responsibilities
• Advance Care Planning
• The Science of Health blog