Employer Solutions Frequently Asked Questions

What is an Authorization Form?

An Authorization Form is a form that allows us to double check the services you have authorized for your employees against what we have on your account in the iSystoc EMR. The Authorization Form can be found at Employer Authorization Form. Services will be offered the same way as you are currently used to.

What if I have questions about using the Portal?

For questions about the iSystoc portal, please contact the following staff members:

For Ashland Clients

• Jessica Thompson at 419-281-4440, Jessica.Thompson@UHhospitals.org

For All Other UH Clients

• Sharon Allen at 216-286-9460, Sharon.Allen@UHhospitals.org
• Trista White at 440-285-2979, OccResults@UHhospitals.org

Fees, Billing and Invoices

How do I submit a payment?

For your convenience, UH Occupational Health accepts the following ways to submit payment:

1. All paper checks can be mailed to:
   PO Box 771944
   Detroit, MI 48277-1944
   
2. If you would like to pay by credit card, please log in to our new client-portal:
   www.Pay.InstaMed.com/UHOccHealth
   
3. If you would like to pay via an ACH, please reference the following:
   JP Morgan - Chase
   Routing number: 028000024
   Bank Number: 20000011182048

Understanding the iSystoc Platforms

Is the iSYSTOC site secure?

Yes. The system abides by all HIPAA requirements to safely and securely maintain PHI for our patients.

What types of information are available on iSYSTOC?

Results Located in iSystoc

• Audiometry
• Breath Alcohol Test (BATs)
• Chest X-ray/B Read
• EKG
• Hep B
• Lift Test
• Lipid Test
• PFT (Spirometry)
• Physician Exam Report
• Positive Drug Screens Sent to MRO
• Rapid Negative Drug Screen
• Respiratory Mask Fit Testing
• Respiratory Questionnaire Clearance
• Stress Test
• T8
• TB
• Titmus

What is iSYSTOC?

iSystoc is a self-service, online employer tool that provides you employee test results, reports and protocols 24 hours a day, seven days a week. It allows you to check your employees’ work status, results and case summaries online as soon as they are entered into the system, reducing the need to contact University Hospitals Occupational Health directly. iSystoc also allows you to view current and historical employee activity reports and a variety of other standard and customized reports.