Our Goal Is Your Safe & Comfortable Hospital Stay

Room Amenities

All patient rooms include the following services at no extra charge:

• Skylight TV Service. Our Skylight interactive television system is a free service that allows you to watch cable television and movies on demand, play games and access the Internet, all on the television in your room. The system also provides important patient health education and information about the hospital. Use the Skylight remote control attached to your bed to navigate the system. For instructions and a channel directory, please refer to the guide on your nightstand. To access the Internet, ask your nurse for a wireless keyboard.
• High-Speed Wireless Internet. UH Geauga Medical Center is pleased to provide free wireless high-speed Internet access for our patients and guests. To connect, please follow these steps:
  • Turn on the laptop or other Wi-Fi device with wireless enabled
  • Connect to the wireless network “UH_Guest”
  • Launch the Web browser and go to the website www.UHhospitals.org
  • Some users may need to configure the SSID or network name to “UH_Guest.”
  
  Limited Internet access is also available via the Skylight television system. To use it, just ask your nurse for a wireless keyboard.
  For technical support, please call 1-888-304-9131. (Dial 0 and the operator will assist you with this call.)
• In-Room Telephone Service. Patients have complimentary in-room telephone service with unlimited local calls. Your in-room telephone includes a volume control on the handset.
  • To call outside the hospital:
    • For local calls outside of the hospital, dial 9 followed by the number
    • For long-distance calls: Dial 0 and the operator will assist you. You will be asked if you want to call collect, charge to your home phone or use a prepaid calling card. If you have questions, please ask your nurse. (There is a charge for making long-distance calls.)
  • For calls within the hospital:
    • Dial the four-digit extension (for example, 6000)

Cell phones may be used throughout the hospital. Please respect the privacy and dignity of others.

Patient Meals

Our At-Your-Request Room Service program allows you to choose what you wish to eat, when you wish to eat it (with your doctor’s okay, of course). It’s simple and works like this:

1. Place your meal order with our Nutrition Services Department any time between 7 a.m. and 6:30 p.m. Please let us know if you have any food allergies. Your order will be verified for special diet restrictions and prepared according to your order.
2. Your meal will be delivered within 45 minutes. If you need help setting up your bedside table, opening containers or dining, just ask the Nutrition Services assistant who delivers your meal.
3. Meals can be ordered in advance. Just call the room service operator and let us know when you would like your order delivered.

Kosher and gluten-free menus are available too – just ask your nurse or Nutrition Services assistant.

Families are welcome to bring favorite foods from home, which may be stored in a refrigerator on your floor. Please remember to check first with your nurse about dietary restrictions. Always label the food with the patient’s name and date.

Visitors who would like to order a room service meal and eat with a patient can pre-purchase a meal in the Café. The visitor simply asks the cashier for a $5 guest tray ticket and pays by cash or credit card. Be sure to save the receipt. The visitor can then order through the At-Your-Request Room Service line, just as a patient would. When meals are delivered, the receipt is exchanged for the guest tray.

At-Your-Request Room Service: Dial extension 6500 or call 440-285-6500 from outside the hospital.

Patient Experience Coordinators at UH Geauga

The patient experience coordinator is an additional point of contact to assist you and your family with concerns, expedite services and provide emotional support. They can help with various issues, including communication, policies and procedures, quality of care, safety, lost items, and even general information about the hospital and our communities.

If you encounter a problem, we encourage you to talk directly with your care provider first. If you are still not satisfied, or if you prefer to discuss your concern with a third party, please contact the patient experience coordinator.

To contact our Patient Experience Coordinator, dial extension 6624 or call 440-285-6624 from outside the hospital.

Patient Advocacy Program

The patient advocate is yet another resource for patients and families, to help navigate the complex issues that can arise with hospitalization. The patient advocate is available to assist with ethics questions, financial/insurance issues, and to advocate for the patient in the event of a grievance.

To contact a Patient Advocate, dial extension 6238 or call 440-285-6238 from outside the hospital.

Electronic Medical Record

Our new electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.

Patient Privacy

At UH Geauga Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.

Additional Resources for Patients at UH Geauga Medical Center

• Patient Pricing Information
• What to Expect During Your Stay
• Your Care Team
• Emmi Health Education Programs
• Patient Safety and Security
• Speak Up Program
• Classes and Events
• Patient Rights & Responsibilities
• Advance Care Planning
• The Science of Health blog