Our Goal is Your Safe & Comfortable Hospital Stay

Room Amenities

Each private patient room includes the following services at no extra charge:

• Spectrum Cable Television
• High-Speed Wireless Internet. Wireless keyboards are available on request. To connect, please follow these steps:
  • Turn on the laptop or other Wi-Fi device with wireless enabled
  • Connect to the wireless network “UH_Guest”
  • Launch the Web browser and go to the website www.UHhospitals.org
  • Some users may need to configure the SSID or network name to “UH_Guest.”
    If additional assistance is needed, please notify your nurse.
• In-Room Telephone Service. Patients may use their room phone to make unlimited local calls. Long distance calls will incur an additional cost – dial “0” for operator assistance. Cell phones may be used throughout the hospital at any time.
  • For local calls outside of the hospital, dial “9” followed by the number
  • For calls within the hospital, dial the last five digits of the number

Patient Meals

University Hospitals Elyria Medical Center offers room service to our patients, providing an excellent dining experience.

Room service menus are located in patient rooms. Patients and visitors are able to order from a wide variety of food choices* at times that are convenient for them. The room service representative will assist patients with menu selections, based on nutrition orders the physician has written. Once patients and/or family members have made menu selections, the room service representative will pick up your menu.

We ask that visitors check with the nursing staff before bringing outside food into patient rooms. UH Elyria Medical Center is not responsible for food brought in from outside sources.

*Menu items may be limited for those on a special or restricted diet.

Patient Advocacy Program

If you have concerns about any part of your care, we encourage you to first talk with your doctor, nurse or other caregiver. If your concerns are not resolved, or you prefer to talk with a third party, our Patient Care Advocates are here to help. You can freely voice complaints and suggest changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services. You may contact a Patient Care Advocate by phone, mail, email, fax or in person by making an appointment. Our goal is to acknowledge your concern within one business day. We can:

• Address questions or concerns you have about your care
• Help you exercise your healthcare rights
• Review patient safety issues
• Clarify hospital policies
• Bridge the gap where you feel your expectations have not been met
• Provide information about hospital and community services
• Receive compliments for outstanding doctors and staff members
• Serve as a formal grievance mechanism for you and your family

We hope that through our efforts, you and your family will have a positive experience at UH Elyria Medical Center.

Current patients: Call the Patient Experience Manager at 440-284-5610.
Discharged and all other patients: Call the Patient Advocate Office at 216-844-7502.
Fax: 216-844-6141
Email: uhcpatientcareadvocate@UHhospitals.org

Electronic Medical Record

Our new electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.

Patient Privacy

At UH Elyria Medical Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.

Additional Resources for Patients at UH Elyria Medical Center

• Your Care Team
• Emmi Health Education Programs
• Patient Safety and Security
• Speak Up Program
• Classes and Events
• Patient Rights & Responsibilities
• Advance Care Planning
• The Science of Health blog