Patient Information

Please bring your insurance card and a list of current medication lists/doses to each visit. All co-payments and past due balances are due and payable at the time of service.

To schedule an appointment, call your preferred UH North Ohio Heart and/or Ohio Medical Group location:

Elyria North Ohio Heart: 440-414-9100 or 440-326-4120
Elyria Ohio Medical Group: 440-414-9260
Lorain North Ohio Heart/Ohio Medical Group: 440-204-4000
Middleburgh Heights Ohio Heart/Ohio Medical Group: 440-414-9500
Norwalk North Ohio Heart: 419-660-2756
Olmsted Falls Ohio Medical Group: 440-414-9700
Sandusky North Ohio Heart: 419-609-2900
Westlake Ohio Heart/Ohio Medical Group: 440-414-9400

You can also request an appointment through UH MyChart.

Requests for refills should be left on your primary physician's nurse line. Be sure to include your name or the child's full name, date of birth, a phone number where you can be reached in case of a question, the name and dosage of the medication and your pharmacy's name and number. You may be asked to schedule a follow up visit before a medication is refilled if deemed necessary by the physician. Refill requests should be made 5 days before the prescription is due to run out. Prescriptions for controlled substances such as ADHD medications, must be picked up at the office. Other prescriptions will be sent by e-mail to your pharmacy, normally by the end of the day.

Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.

Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.

Patients can use MyChart to request refills from primary care and specialty providers.

Based on medical necessity, your primary care physician will be able to refer you to a specialist. However, a referral cannot be made without an evaluation by your primary care physician. If you go to a specialist without a referral, your specialist claim may be denied by your insurance company and the bill will become your responsibility. Due to contractual obligations with your insurance company, we cannot backdate or give you retroactive referrals.

If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening; loss of consciousness, severe bleeding, seizure, etc.

For Children

Please call 440-892-6424 and your call will be forwarded to the 24-hour UH Rainbow Advice Center at UH Rainbow Babies & Children's Hospital. One of their RN's will be happy to help you assess your situation and page the doctor on-call if needed.

University Hospitals no longer accepts cash or check as in-person payment for services. You can pay by card (credit, debit, HSA, FSA, etc.), Apple Pay or Google Pay. You can also use UH MyChart to pay your bill online or before your appointment during eCheck-in. We accept checks for payment by mail.

We accept most forms of insurance. Please bring your insurance card and driver’s license to each visit to ensure we have the correct information. All copayments are expected at the time of service. You will receive a monthly statement for all outstanding balances.

UH Northern Ohio Heart and Ohio Medical Group are affiliated with the following hospitals:

Firelands Regional Medical Center
Fisher-Titus Medical Center
Mercy Regional Medical Center
Mercy Allen Hospital
MetroHealth System
Southwest General Medical Center
St. Vincent Charity Medical Center
UH Amherst Health Center
UH Elyria Medical Center
UH St. John Medical Center
University Hospitals of Cleveland

You can access your health information online from anywhere using University Hospitals MyChart. This system allows you to receive lab and radiology results, email a doctor, refill a prescription, request or change appointments and so much more – all from the UH MyChart app.

Login or Register for UH MyChart

If you need to go to a Convenient Care

If you need to go to an Urgent Care

If you need to go to an Emergency Room

For Children