Patient Information

• We will explain diseases and conditions, treatments and results
• We will provide a safe and healthy environment and keep your treatments, discussion and records confidential
• We will partner with you in making healthcare decisions
• We will provide you with evidence-based tools, resources and education that will help you manage your health
• We will coordinate with you, your authorized representatives and other healthcare providers

• Keep us up-to-date on your medications, immunizations, allergies and conditions
• Inform us of recent procedures, tests, hospitalizations or visits with other medical care providers
• Advise us of any important family medical history and provide updates as needed
• Inform and authorize all your medical care providers to coordinate with us
• Participate in decisions about your health
• Follow treatment plans
• Come prepared to your appointment with questions about your health

We see patients by appointment only. We offer patients two convenient ways to schedule an appointment.

Patients can call our office directly at 440-286-6155 to speak with a receptionist, who will arrange an appointment with the doctor of your choice, or patients can visit our Meet the Team page to book an appointment online, 24 hours a day.

In general, prescriptions for medications are not called in without a physician seeing and examining the patient first.

For prescription refills, please call our office with the following information: full name, date of birth, phone number, prescription, dosage, and pharmacy’s name and phone number. Refills will be called in to a pharmacy within 24 hours.

Physical forms can be dropped off during normal business hours. Forms will be available for pickup after 48 hours.

We accept most forms of insurance. Please bring your insurance card and driver’s license to each visit to ensure we have the correct information. All copayments are expected at the time of service. You will receive a monthly statement for all outstanding balances.

If one of our providers recommends you see a specialist, we suggest you check with your insurance company to verify whether the specialist is on your insurance plan. If you need an insurance referral, please schedule the appointment and contact our office at least three days prior to your appointment.

You have the ability to access your health information online from any computer, tablet or smart phone, using our electronic health record (EHR) system, University Hospitals MyChart. This system allows you to receive lab and radiology results, email a doctor, refill a prescription, request or change appointments and so much more – all from the comfort of home or on-the-go, available 24/7.

With more than 200 University Hospitals locations, there are many different places to go for care. While emergency rooms can handle the most serious of medical issues, our primary care doctors, urgent care clinics and virtual visits provide similar levels of care for conditions that are not life-threatening or emergency situations. At UH, we believe good health starts with great primary care, and that should be your first choice for care.

However, there are times when a virtual or urgent care visit may be an alternative option for minor illnesses and injuries.

In the event of a life-threatening emergency, call 9-1-1 or visit the nearest emergency room.

Visit UHhospitals.org/choices for convenient options near you.

You will be able to pay by card (credit, debit, HSA, FSA, etc.) and by using Apple Pay or Google Pay. Our primary care offices will no longer accept cash or check as payment for services. Additionally, you can use UH MyChart to pay your bill online or before your appointment during eCheck-in.

You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.