For questions about paying a bill for care received at a former Lake Health facility before 9/30/2023, please call 1-833-825-5253. For all other bills, please call 1-800-859-5906.

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Before creating a new enrollment, gather the following information:

• Account number of the bill you want to pay electronically and the address to which the bill is sent
• Payment account number (of the checking or savings account you will use to pay the bill)
• Routing number (of the institution at which you have the payment account, as described below)

You can receive your billing statements and payment plan reminders via email or text. To setup paperless reminders, log into the billing portal, click on Preferences and then Update Delivery Preferences. Choose "Go Paperless" and enter your email address and/or mobile phone number.
NOTE: Updating your email address and/or mobile phone number also updates your appointment reminders we have on file.

At the patient/guarantor’s request, an itemized statement may be provided. Please refer to “Request Itemized Bill” under Common Customer Requests/Forms to submit the necessary information. Upon successful completion of the request, the statement will be mailed to the home address of the guarantor identified in our system.

There are 2 ways to submit a payment on your account. By selecting “Pay My Bill”, you will be linked to a secured site where you will be presented an option to “Pay Now” where enrollment is not required or “Enroll” to view additional account information. Please have your account number provided on your statement when accessing either of these options. University Hospitals accepts credit card or electronic check payments online which are processed real time. You will receive a payment confirmation at the end of the payment process.

If you would prefer to submit a payment by mail, please use the tear off section of your account statement to remit your personal check. A return envelope is enclosed for your convenience.

Any payment information will appear on your next monthly statement.

Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.

You are not required to pay online just because you receive a bill electronically. Simply do not make the payment online. In the case of Bill Pay Assistant, you may stop paying online by deleting the payment rule.

Contact customer service for all questions about your account balance.

You cannot delete an active payment account. A payment account is active if it is either currently selected as the default for a bill or it is selected for paying a bill that you've approved for payment but hasn't yet been paid. In order to delete the payment account, you need to choose a new default payment account wherever that account is used and choose a new payment account if that account is being used for any pending bills. You can then delete the payment account.

Example 1: PayNow
PayNow allows you to make an immediate payment toward a statement. You may make a full or partial payment. You may pay by credit card or by a direct debit to your checking account.

Yes. After displaying the bill, select the Print command from the File menu or press the "Ctrl" and "P" keys simultaneously.

We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.

Click on “Forgot your Password?” link and enter your email address that you used to enroll and an email will be sent to you with a temporary password and a link to activate your account. You will be required to log in using your temporary password and then change the password to one of your choosing. If you do not click on the link to activate your account within 24 hours, you must repeat the password change process by clicking “Forgot your Password?”.

To change your email address, click the My Profile link from the menu. Now click on “Edit My Contact Information”. Then click on the email address to change it. Use the new email address next time you sign on.

You can create a new payment account or change your existing payment account at any time. You may then need to select the new payment account as your default payment account and delete the old payment account, if you are no longer using it.

We are committed to protecting your personal information. (For details about our privacy policy, click on Privacy link at the bottom of the screen.) In addition, whenever you are viewing or paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else. Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.

While you are using our service, we need to store some information on your computer’s hard drive in the form of a cookie. (A cookie is a small file that a Web site puts on your hard drive so that it can retain information for later use.) For this reason, the cookie functionality must be enabled in your browser in order to use the digital billing system. However, the cookie will never read information from your hard drive or copy information about other sites that you visit.

We ONLY have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.

You can pay your bill in MyChart by clicking here.

You may choose to pay your bill by phone, please call 1-800-859-5906 or learn more about UH’s financial assistance including, eligibility criteria, guidelines and the application process.

To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, click the View account link.

If you have a question about your balance or other information for a billing account, you can use the Contact customer service link to send a message.

1. Go to Billing > Billing Summary.
   • Under Your Billing Accounts, you can see billing information for yourself.
   • Under Other Billing Accounts, you can see billing information for anyone for whom you are an authorized billing user.
2. Click Pay Now for the account on which you want to make a payment.
3. Enter the amount to pay along with your credit card or bank account information. Click Continue.
4. Review your payment information and click Submit Payment.

If you can’t pay your entire balance all at once, you can set up a payment plan to pay a smaller amount each month.

Sign up for Visit Auto Pay during in-person check-in or eCheck-in prior to an appointment so you can reduce your balance before your billing statement comes due. Visit Auto Pay means that you put a credit card or bank account on file and agree to automatically pay up to a certain amount for your visit. You can receive emails or text messages to let you know when your payment method is going to be charged and for how much. To sign up during eCheck-in, at the Payment step, select the Sign up under Visit Auto Pay.

1. From the Billing Summary page, click the paperless billing alert.
2. If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding check box to receive notifications.
3. Select the I understand that I will no longer receive statements in the mail check box and click Sign Me Up.

If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You'll need to provide the following information to complete the application:

• How many people live in your household
• How much you receive from all sources of income
• Your household expenses (such as mortgage, rent, and auto loan)
• Your assets (such as your bank account and vehicle)
• Supporting documents to verify the information you provide

After you submit your application, a financial counselor will contact you to follow up.