Frequently Asked Questions about Virtual Care

When you schedule a virtual visit appointment, you will receive a text or email with a secure MyChart link 1 hour prior to your appointment. About 15 minutes prior to your appointment you may click the link and complete e-Check in if you have not done so already. When your appointment time arrives, click on the link and follow the instructions to join your appointment. Make sure the camera and microphone on your computer or device are working properly so your provider will be able to communicate with you. Your provider will join you online to begin your appointment.

A charge will be submitted to your insurance company per usual business practices. You may be responsible for a portion or all of this cost depending on your insurance.

To get the most out of your virtual visit appointment and ensure it goes smoothly make sure to:

• Keep track of your symptoms and when they started.
• Keep track of your temperature, blood pressure, weight or other vitals you can get easily at home.
• Keep a list of chronic conditions and medications. Have pill bottle(s) handy to answer questions.
• Prepare a list of questions you have for your doctor.
• Have a pen and paper ready to take notes if needed.
• Consider having a family member nearby to participate, ask and answer questions, if helpful. You may be able to invite your family member to the virtual visit once you are in the session.
• Make sure your phone, computer or tablet are charged.
• Be ready 10 – 15 minutes before your scheduled appointment with your device powered on and ready.

You can use most of the common browsers (Safari, Chrome, Firefox). The only browser that does not work for this session is Internet Explorer.

Check to see if your provider has joined the session yet. When you join, you are in a virtual waiting room, so you won’t be able to see your provider until he or she joins. If your provider can’t see you, ensure that your camera is unblocked from your web browser.

Ensure that the volume is turned up on your phone, tablet or computer, and make sure your device is not on mute.

While most insurance plans cover virtual visits, you may want to review your policy or contact your insurance to verify coverage.