Introducing University Hospitals MyChart

Common FAQs

How do I sign up for UH MyChart?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

• Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record.

Is UH MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think your phone number or email account may be compromised, you can change the phone number or email on file on the “Personal Information” page in MyChart. For further assistance, contact our MyChart Patient Support Line 24/7 at 216-286-8960.

Will UH MyChart have all of my previous health records?

Please refer to the below table for medical records history. While all past records may not be in MyChart, rest assured that your doctor will have access to all your medical information

Medical Information	Details	Available Records
Patient Demographics and Information	Patient identifiers from legacy systems and core demographic information. Includes patient name, date of birth, sex, address, primary care provider, next of kin, emergency contacts and preferred pharmacy	All available
Outpatient Problem List	Discrete (e.g. ICD-10) active outpatient problem list. Excludes admission-specific diagnoses	All active records as of Fall 2022
Allergies	Discrete active allergies including medication, food and environmental allergies	All active records as of Fall 2022
Outpatient Medications	Discrete active prescribed medications patient is taking, commonly prescribed within ambulatory visits or discharge medications	All active records as of Fall 2022
Vaccinations	Discrete vaccination history	All active records as of Fall 2022
Patient Encounters	Inpatient, ED and Outpatient encounters. Includes date of service, primary diagnosis and visit providers	2012 – current
Future Appointments	Visits scheduled for on or after March 4, 2023. Limited to UH Primary Care Clinics	All future appointments
Notes	Textual clinical notes including H&Ps, progress notes, transcribed or dictated reports	5 years
Scanned Document Links	Links to views previously scanned documents	5 years
Patient Histories	Medical, surgical and family histories	All available
Outpatient Vitals	Vitals for pediatric patients and adults, including height and weight used for pediatric growth charting	Peds: All available Adults: 3 years
Lab Results	Discrete lab results for general chemistry, microbiology, blood tests and other common lab tests	2018 – current
Imaging Results	Texual result reports for diagnostic imaging procedures	2012 – current
Endoscopy Results	PDF repots from endoscopy reports documented in Provation	10 years
Cardiology Results	Textual or scanned reports for cardiology results	7 years

If I already have a MyChart account with another hospital, do I need to download the UH MyChart app?

You can add University Hospitals to an existing MyChart account; however, there are additional features you may not have access to if you don’t download the UH MyChart app.

If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1 – 3 business days.

Please note that MyChart messages should not be used for urgent situations. Call 9-1-1 or visit your nearest emergency room if you require immediate attention or if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

How do I request a prescription refill?

To request a refill of a current medication using your MyChart account:

• Click on medications
• Find the medication you want to refill
• Click on the refill button

Please try to give your provider as much advance notice as possible. Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see the patient regularly to monitor medication use and usefulness.

How do I pay my bill?

There are several ways to pay your bill depending on the services rendered.

• To pay your bill online, visit our Bill Pay page.
• To pay your bill by phone, please call 1-800-859-5906. (Note: To pay a Lake Health bill with a date of service before 9/30/2023, please call 1-833-825-5253).
• To pay your bill by mail, please use the address listed on your bill.

Learn more about UH’s financial assistance, including eligibility criteria, guidelines and the application process.

What is proxy access?

Proxy access allows another person to manage a patient’s MyChart account. Patients may wish to grant access to a family member and/or friend when they need assistance managing their appointments and other medical needs.

The person with proxy access can:

• View the patient’s health information, including health history, test results and after visit summaries
• Request prescription refills
• Schedule and manage appointments
• Send secure messages to the patient’s care team

Watch this video to learn more about MyChart Proxy Access.