Committed to Patient Care and Safety

Throughout the University Hospitals health system, the commitment to quality care and patient safety is always a top priority.

UH’s mission is to heal, to teach and to discover. That requires building a culture that promotes continuous and ongoing dedication to clinical excellence and safety.

Protective Services

The Department of Protective Services helps ensure a safe and secure environment for patients, visitors, staff and employees. Security officers patrol all UH medical center buildings and grounds 24 hours a day, seven days a week, and are available 24/7 in emergencies.

Patient Safety

UH staff members work every day to make healthcare safer. The system works best when patients and families remain active, involved and informed members of the healthcare team. We encourage patients to participate in every care decision and Speak Up.

Patient, Visitor and Staff Safety Guidelines

• Staff are required to check patient identification before any procedure, test or medication. Patients should let a staff member know if they are concerned about receiving the wrong medication, treatment or test.
• Doctors and employees are required to wear hospital photo identification at all times. For assistance, patients should look for any employee with an ID badge. Employees also wear uniforms specific to their department and function.
• Patients and visitors should feel free to remind staff members and visitors to wash their hands or use hand sanitizer. These are effective ways to prevent the spread of infection.

Securing Valuables

• UH is not responsible for lost personal belongings. This includes dentures, glasses, jewelry, cash, clothing or other items not in the custody or control of the hospital.
• We strongly recommend that patients leave valuables at home or send them home with a family member. If necessary, hospital security can secure some small items during an individual’s stay.
• Patients are encouraged to keep hearing aids, eyeglasses and dentures in appropriate containers when not in use. Clothing and other personal items should be stored in a drawer or closet.
• We also suggest that patients write their name on personal items. A nurse or other employee can help individuals mark their items.