University Hospitals E-Visit
University Hospitals providers treat a number of common medical conditions virtually through email to get you feeling better fast.
Start an E-VisitStep 1:
Complete Questionnaire
It will take 5 to 15 minutes to answer a series of questions about how you’re feeling, and the symptoms you’re experiencing. You may be asked to provide photos of areas of concern, such as a rash.
Step 2:
Provider Reviews
A UH provider will review your questionnaire responses and create a treatment plan, which may include a prescription if necessary. Please note that if you cannot be treated for your E-Visit, you will not be charged.
Step 3:
Treatment Plan
You'll be notified when the results are available within 24 hours. If a prescription is part of your treatment plan, our providers can electronically send a prescription to your pharmacy of choice.
UH E-Visits should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.
Affordable, Convenient Option for Care
UH E-Visits are $40 per visit. You may choose to bill your insurance (you may be asked to pay a copay) or you can choose not to use insurance and pay for this visit up front. Some insurances will apply a E-visits to your deductible or cover part of the service.
Conditions We Treat With E-Visits
UH E-Visit is ideal for treating conditions that require care but do not need in-person procedures or testing. Conditions that can be treated through this option include:
- Pinkeye
- Sinus infection
- Rash
- Urinary tract infection (females 18 - 64 years old)
FAQs about UH E-Visits
Get answers to common questions about UH E-Visits.
- What are the hours for UH E-Visit?
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Patients can submit a case to UH E-visit anytime, day or night. Providers will reply between 7 a.m. and 11 p.m. – but always within 24 hours.
- Does insurance cover UH E-Visit?
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The cost for UH E-visit is $40. UH E-Visit can be submitted through insurance, but it is up to your personal carrier and plan to determine coverage.
- Can UH E-Visit providers write prescriptions?
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Yes, providers can electronically send a prescription to your pharmacy of choice, if clinically appropriate.
- Can you access UH E-Visit from anywhere?
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Patients can access UH E-Visit from anywhere convenient to them – home, school or work. Due to licensing requirements, you must be physically located within the state of Ohio at the time of service to use UH E-Visit.
- Will my primary care provider be notified of this visit?
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We use electronic medical records, so your UH provider will be able see the record of this visit and coordinate referrals with University Hospitals specialists if you need further care.
- Can I do a UH E-Visit visit with my child?
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This service is available for pediatric patients ages 2 years and older. Accompanied child's visit must be submitted by a parent or legal guardian.
- How quickly can I hear back from a provider?
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Please allow up to 24 hours for a response, but most patients will hear back within a few hours.
- Can UH E-Visit providers write prescriptions?
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No, not at this time. For COVID-related concerns, an UH On Demand Virtual Care is the best immediate service to assess these concerns. Patients can also contact their primary care provider or go to a UH Urgent Care or UH Emergency Room if symptoms warrant.
- Is UH E-Visit a safe and secure platform?
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Yes, UH has ensured that this technology is safe and secure at our highest standards.
- What if I want virtual care for a minor illness not treatable with E-Visit?
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If you need care for a minor illness that's not available through E-Visit, you can video visit with a UH provider in minutes using UH On Demand Virtual Care.
Questions about Your E-Visit?
You will have up to 7 days after your visit to send a message through your University Hospitals MyChart account for any questions regarding prescriptions, pharmacies or instructions that only the provider can answer.
If you are having technical difficulties during your visit, please call UH MyChart Patient Support at 216-286-8960.
Looking for Additional Care Options?
At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.