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Contact Information

University Hospitals
11100 Euclid Avenue,
Wearn 133
Mailstop WRN 5019
Cleveland, OH 44106
(216) 844-1504
(216) 844-8796 fax

Requirements & Screening Criteria

  • Dogs must be at least 2 years old and no older than 8 years old to qualify for screening. The owner/volunteer must be at least 18 years old.


  • It is preferred that the dog be neutered.


  • Dogs must have current Therapy Dog International, delta Society or Bright and Beautiful Therapy Dog certification.


  • Dogs must be friendly and obedient with no history of aggression or biting.


  • Entry into the program will be determined by whether the dog/owner team meets the required behavioral criteria and whether the dog meets the required medical criteria.


  • Only owners/volunteers who have tested with the dog are permitted to bring the dog to the hospital for visits. For example, if a husband and wife wish to both bring the dog to the hospital for visits, both the husband and wife are required to participate in the Temperament Evaluation Test.


  • Meeting both the behavioral and medical screening criteria is necessary for acceptance into the Pet Pals program.


  • Upon acceptance, Pet Pals volunteers are required to attend an orientation designed specifically for the Pet Pals volunteer. The orientation must be completed prior to visiting patients.


  • Upon enrollment in the program, the dog/owner team will be on probation for a total of 6 visits, at which time an evaluation will be completed for permanent enrollment in the program.


  • Inappropriate behavior by either the owner/volunteer or the dog may be grounds for removal from the program. A Behavior Guideline Review Board has been established to decide on inappropriate behavior cases.


  • Owners/volunteers will be expected to commit to one day (1st Tuesday, 3rd Thursday, etc.) a month.


  • Dogs enrolled in the Pet Pals program are required to have an annual documented veterinarian visit.